Leading Mobile Telco Smart Axiata Uses Anodot to Ensure Seamless Service
From batchUser on August 16th, 2020
As Smart Axiata expands its telecommunications infrastructure and services, it needs a monitoring system equipped to handle the complex levels of its multi-layered components. Smart AXIATA was for years unable to monitor it's tens of thousands of KPIs which required attention. Troubleshooting often took hours or even days. With Anodot, Smart AXIATA has improved their monitoring capabilities. Only the most essential issues related to critical KPIs are alerted, giving the company a more comprehensive set of metrics to help ensure that their customers are better served. These metrics include numbers on data connections, traffic profiles as well as the status of subscribers’ data usage, which holds immense value for understanding market movements. Smart AXIATA is using Anodot to better leverage all of the company’s accumulated data, create alerts only when they are truly needed and save employees valuable time and money so that they can direct their energies towards expanding in the future.